Q: Where do you ship from?
A: We ship from Netherlands.
Q: Which countries do you ship to?
A: We ship worldwide, with the exception of the Japan Australia and Switzerland.
Q: What packaging do you use?
A: We use plain, discreet packaging, with no reference to bromadol or BDPC.
Q: What payment methods do you accept?
A: BTC only. There are no exceptions to this.
Q: Where do I find the BTC address to send payment to?
A: Each order is generated a unique BTC address at checkout. If you do not see this address displayed then it is likely that you are running a script blocker on your internet browser. Please check your email inbox.
Q: Do you offer free samples?
A: No, the minimum purchase is listed on the website. All sample vultures will be ignored.
Q: Can you add a sample of X product to my order?
A: No, we struggle enough with getting orders out in a timely manner. Adding samples will only slow things down more.
Q: When will my order be shipped?
A: Your order will generally be shipped within 2-3 business days of us receiving payment.
Q: Where is my order/shipping confirmation email?
A: If you have not received a confirmation email then please check your spam box. Most of our emails end up in spam.
Q: Where is my tracking number?
A: You will receive the tracking number in the body of the shipment confirmation email.
Q: Does BDPC ship to P.O. Boxes?
A: Yes, We ship to P.O. Boxes. At checkout, enter your P.O. Box number in the street address field. But please allow additional time for shipments.
Q: Why doesn’t my tracking number work?
A: Tracking numbers usually take 1~2 business days to activate after shipment, please be patient. If it still doesn’t work after 3 days then please email us.
Q: Why has my order not been marked as paid?
A: If you haven’t received a payment confirmation email within 12 hours of ordering and paying then we have not received your payment. This could be due to paying insufficient transaction fees which means your payment takes longer to confirm. If this happens to you please email us with the transaction ID.
Q: Why didn’t you respond to my email?
A: If your question is answered in this FAQ then you’re unlikely to get a response. Additionally, if you don’t take the time to construct proper sentences and instead write gibberish, we won’t respond.
